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Frequently Asked Questions

About ReAge

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ReAge is a webshop and provider of high-quality and natural food supplements that support the aging process in men and women.

ReAge offers high-quality foodsupplements with 100% natural ingredients such as vitamins, minerals, plant and herbs extracts, amino acids, antioxidants, probiotics and prebiotics. The different productlines each focus on a specific part of the aging process and are carefully formulated and effectively combined by doctor and pharmacist. Fully vegan, glutenfree and GMO-free.

An 'out of stock' message will appear when a product is no longer in stock. If you do not see this message, the product is in stock. You will also see the words 'in stock' in green.

We value your opinion and welcome feedback about ReAge and our services. Please don't hesitate to contact us if you have a question or comment about ReAge or the products we offer. You can contact us through the contactpage or send us an email at info@re-age.com. You can also call us at 00 31 35 539 46 41 or 00 31 6 52 307 143 or send a text- or whatsapp message.

ReAge Account

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While you can certainly place an order without a ReAge account, opening one has several advantages. It speeds up the order process, gives you the option of saving multiple delivery addresses and ensures that you never miss a sale.

You can open a ReAge account in two ways:

1. During the order process.

Non-members can create an account when placing an order with ReAge. The only extra step is to create a password. As soon as the order is placed, the account is activated. After finalizing your order, you can log in with your e-mail address and password to check your order status.

2. In the 'Account' section.

Go to the 'Account' section of the website and create an account by entering your name, e-mail address and password. We will send you a confirmation e-mail immediately after you send your information.

When you create a ReAge account or place an order with us, we will ask you to enter some basic information, such as your a delivery address and your e-mail address. This information is only used to update you on your order status and to send you information about sales and special offers (optional). We will never share your personal information with third parties.

If you forget your password, click on the 'Forgot password' link on the login page in your Re-Age account. You will then be prompted to enter your e-mail address so we can send you a new password.

Yes. You can choose a password when you create an account. You can change your password at any time in your personal ReAge account.

Yes. Your e-mail address is your username. If your e-mail address changes, simply enter your new address in your account.

Order and Payment

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You can place an order with us by clicking on 'Order' alongside the corresponding product on the product page. Clicking on 'View' will take you to your shopping cart, which contains an overview of the product you want to purchase. Click on 'Proceed to checkout' to finalize your order.

You can log now log in to your ReAge account or make a one-time purchase without registering. 

Have an account?

If you have an account, all of your details will be entered automatically and you can proceed to the payment section. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions. 

Don't have an account? No problem!

If you don't have an account, simply enter your details in the required fields. You can opt to create an account at this stage by setting a password. Once you've set your password you can proceed to payment. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions.

You will receive a confirmation e-mail notifying you that your order has been placed. If you have a ReAge account, your order will appear there as well. 

You can easily select your delivery address during the order process. If you're not home during the day, you can have your order delivered to your work or a family member instead. To prevent delivery problems, always check that the address you provide is accurate and complete. Please note: if you choose to have your order delivered at your work address, make sure to include the company name!

Yes, we accept orders for delivery in the Netherlands and within the European Union. If you live in the United Kingdom you can order our products through Amazon.uk. We are no longer delivering in the UK from the Netherlands. For France you can also purchase via Amazon.fr, for Spain you can purchase via Amazon.es and in Germany you can use Amazon.de. However, it could be that on some Amazon sites the selection of products is a little less extensive than on our Dutch website, in particular on Amazon.fr and Amazon.es.

The delivery costs are €4.89 per order including VAT for delivery within the Netherlands (UPS Standard Delivery). With an order total of 100 euro including VAT or more, no shipping costs will be charged (this only applies to the Netherlands). 

For countries within the European Union the costs are 19,95 euro per order including VAT (UPS standard delivery with Track & Trace). These countries are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We offer free shipping to the aforementioned countries if the order amount is 200 euro including VAT or more.

We are no longer shipping to the UK or other countries outside the European Union through our website. Customers can order at Amazon instead (Amazon.uk).

*For some European countries within the EU we charge higher shipping costs (subject to changing rates). You will see these shipping costs when you order. 


You can pay for your ReAge order by iDEAL, Credit card (Visa, MasterCard, American Express of Maestro), Giropay, Bancontact or Sofortbanking. 

Credit card

If you choose to pay by credit card, please enter your credit card number and the expiration date. Be sure to enter your name exactly as it appears on the card. Your credit card verified online, which means you'll know immediately whether your payment has been approved.

iDEAL

You can choose to pay for your order via iDEAL during the checkout process. After selecting your bank, you will be redirected to your bank's website, where you can finalize your payment. Your bank will ask you to enter several details and authorize the payment. The amount will be deducted from your account and we will be notified that the payment has been made.

If you wish to pay with Giropay, Bancontact or Sofortbanking this is pretty straightforward. With Giropay you will be redirected to the payment page of Giropay, with Bancontact you will be given the option to scan a QR-code and with Sofortbanking you will be redirected to the payment page of Sofortbanking. 

All ReAge transactions are carried out by the payment service provider Cardgate. All information exchanged for payment purposes is coded according to the SSL protocol. This information cannot be traced, intercepted or used by third parties and is not stored in our computer systems.

No, transactions are always free regardless of the payment method you choose.

We display prices including and excluding VAT for all products.

After placing an order, you will receive a confirmation e-mail with an overview of the order details. If you did not receive this e-mail but you do have an account with us, check whether your order is listed there. If you see it listed, the order has been successful. If you don't see it listed or you don't have an account, please contact customer service.

Shipping and Delivery

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If you place an order before 3:00 PM in the Netherlands, your order will be delivered within two business days to the address you provided. As soon as the package leaves our warehouse, we will send you an e-mail with a Track & Trace code so you can see exactly where your package is located. You can also use the Track & Trace code to track orders outside the Netherlands. The delivery time outside the Netherlands will be longer.

Unfortunately, you can't change the delivery address after the order has been placed. Make sure you always choose an address with the greatest likelihood that someone will be home to receive the package. You can have your package delivered to your work or to friends/family.

No. We send the products directly from our warehouse and do not offer pick-up options.

As soon as we send your package you will receive an e-mail with a Track & Trace code and a link to the PostNL website (NL) or UPS website (EU), where you can trace your package.

When you receive a Track & Trace code, you may not be able to trace your package until later that evening. If the code still doesn't work the following day, you can always contact our customer service department.

If there is nobody at home to accept the delivery, UPS or FedEx will make another delivery attempt over the next few days. The delivery person will always leave a note in your mailbox after each attempted delivery. After two unsuccessful delivery attempts the package will be delivered to a service point in the area, where you can pick it up.

Return, Service and Warranty

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ReAge offers a standard return period of fourteen (14) calendar days. The products must be returned unused and undamaged and in their original packaging. Don't forget to include the original packing slip and complete the return section. 

Always contact our customer service department by e-mail (support@re-age.com) or by phone (00 31 35-539 46 41/00 31 6 52 307 143) when returning a product. They will explain the process in detail. Unannounced returns will not be processed. 

Returning an order is free of charge.

If you'd like a refund, be sure to include your name and bank account number and we will transfer the purchase price within thirty (30) days of receiving the products. Delivery costs will not be refunded in the event of a cancellation.

We will fully refund your purchase as soon as possible, but at the latest within 14 days after receiving the cancellation notice. We are allowed however to wait with refunding until we have received the products or until we have a shipping confirmation. We will refund you with the same payment method as you used for the initial transaction, unless you have notified us otherwise. There will be no extra costs for such refunding. 

Returning an order is at your own costs. 

According to our terms and conditions, you can return the product within fourteen (14) calendar days. Make sure the product is complete, undamaged and in the original packaging. Damaged or used products cannot be exchanged or refunded. Orders cannot be cancelled after this period.

If you notice that your package is damaged upon delivery, ask the delivery person to make a note of this. If the product itself is also damaged, please notify our customer service department by e-mail (support@re-age.com) or by phone (00 31 35 539 46 41 / 00 31 6 52 307 143). We will replace the product if possible and send it to you free of charge. In all other cases, you will be refunded for the full purchase price via the payment method you selected during checkout.

Yes, if you are unsatisfied with your product you can return it within fourteen (14) days without having to state a reason.

A Dutch legal guarantee applies to our products:

A product must possess those characteristics that are required for normal use. That means that a product has to do what the buyer can reasonably expect. Does the product not meet those expectations than the seller needs to refund the costs for purchase or, if this is possible, replace it with a similar product. 


If you don't receive the product you ordered, please contact our customer service department as soon as possible by e-mail (support@re-age.com) or by phone (00 31 35 539 46 41 / 00 31 6 52 307 143). We will replace the product if possible and send it to you free of charge. In all other cases, you will be refunded for the full purchase price via the payment method you selected during checkout.

We recommend you first consult our website. For additional product information, you can send an e-mail to info@re-age.com or contact our customer service department at 00 31 35 539 46 41 / 00 31 6 52 307 143. You can also send a text- or whatsapp message.

Contact

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You can contact us by e-mail or by phone. You can send an e-mail to support@re-age.com 24/7. You can also contact us by phone during office hours (9:00 AM to 5:30 PM) on 00 31 35 539 46 41 or 00 31 6 52 307 143. You can also send a text- or whatsapp message.

We will do our best to answer your question as soon as possible. We will at least respond to e-mails or questions within two business days. For urgent issues, please contact us by phone.

Contacting us by e-mail and by phone is entirely free of charge.