We will do anything possible to make sure that you are a happy customer. Yet, it may be that a mistake is made or that you have a complaint. Please contact us as described on this page. You will receive a acknowledgement of your complaint by email.
If you are not happy with the manner in which your complaint has been handled, you can dispute your complaint to the Adjudication Committee Thuiswinkel, Postbus 90600, 2509 LP Den Haag, the Netherlands (www.sgc.nl).
You can also dispute your complaint trough the Adjudication Committee of the European ODR Platform (http://ec.europa.eu/consumers/odr/).