You can contact us by e-mail or by phone. You can send an e-mail to firstname.lastname@example.org 24/7.
You can also contact us by phone during office hours (9.00 AM to 5.30 PM) on 00 31 35 539 46 41 or 00 31 6 52 307 143. You can also send a text- or whatsapp message.
We will do our best to answer your question as soon as possible. We will at least respond to e-mails or questions within two business days.
For urgent issues, please contact us by phone.
Contacting us by email and by phone is entirely free of charge.
We will do anything possible to make sure that you are a happy customer. Yet, it may be that a mistake is made or that you have a complaint. Please contact us as described on this page. You will receive a acknowledgement of your complaint by email.
If you are not happy with the manner in which your complaint has been handled, you can dispute your complaint to the Adjudication Committee Thuiswinkel, Postbus 90600, 2509 LP Den Haag, the Netherlands (www.sgc.nl).
You can also dispute your complaint trough the Adjudication Committee of the European ODR Platform (http://ec.europa.eu/consumers/odr/).